Return Policy

At Essence Exclusive, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make your shopping experience as pleasant as possible. please read our return policy carefully to ensure a smooth process.

Eligibility for Returns

·         Items must be returned within 7 days of the original purchase date.

·         Products must be unused, in their original packaging, and in the same condition as when you received them.

·         Sale items or promotional items are not eligible for returns.

How to Return

·         Contact Us: Before returning any product, please contact our customer service team at Essence Exclusive service team mobile # +8801706526262 to request to return

·         Package Your Return: Securely pack the item(s) in its original packaging, including all accessories, manuals, and documentation.

·         Ship the Item: Clearly write the RMA number on the outside of the package and ship it to the address provided by our customer service team. We recommend using a trackable shipping method.

·         Certain items are not eligible for return due to hygiene and safety reasons, this includes but are not limited to: open Skincare or Cosmetics products, used health care items, personal care items products marked as non-returnable          

Refunds

·         Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

·         If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 working days.

Exchanges

If you need to exchange an item, please contact our customer service team to discuss the details. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately by phone at 8801706526262. We will arrange for a replacement or refund as quickly as possible.